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Reporting User Comments

How to do it, and what to expect.
If there is a comment made by a user of fullhyd.com on your event or business that you wish removed, you can report it to us using the "Report" button below the comment.

Please note that we sometimes edit and sometimes altogether remove (as appropriate) reported comments in specific circumstances including when they contain abusive/unparliamentary language, refer to / promote pornography and incite communal violence. fullhyd.com is, among others, a forum where people share their experiences with events and businesses, and such experiences tend to be of all kinds - the idea is for businesses/managers/organizers to respond appropriately, and not for comments expressing dissatisfaction to be removed. Censorship of forums is neither easy nor our objective (we may not at times moderate multiple parts of our site) - the idea of local forums is to help people share their experiences and to help businesses to respond, and fullhyd.com stands committed to that (as long as users follow the rules).

Also, the Internet enables people to stay anonymous, and on many sites users can easily and legitimately choose not to disclose their identity while sharing experiences. While our privacy policy is that we do not disclose whatever information we have of any user (unless demanded by a court / the law of the land), if you reply to a comment using the "Reply" button, the user who posted the comment may get notified if they have chosen to be notified.

It's possible for you to feel that your competitors have posted some negative comments (many businesses with negative comments feel this). You can always mention that in your report. Please note that competitors with malicious intent are unlikely to choose to make posts on just one website, or make just one post. We therefore try to look for a pattern that suggests that a competitor might be posting the comments.

Many well-meaning businesses have some dissatisfied customers despite their best intentions. And removal of a comment many times does more harm than good - a user of a site, upon discovering that his comment had been deleted (many sites, including fullhyd.com, may intimate deletion of a comment by an automated email to the user), may just post it again, and also in a lot more places and a lot more sites. A good option then for a business with disgruntled customers sharing their opinions on the web (including on our site), would be to ask those people, on that very page (the forums on fullhyd.com are free), what issues they had, and offer to help them out. That would help the business appear responsive and concerned, and that very page is likely to have a positive impact on the business since future visitors to that page are likely to realize that this is a business concerned about its customers' satisfaction. That is what many businesses all over the world do, and they are quite likely to benefit from it. Here is an example of such an approach:

http://yellowpages.fullhyderabad.com/elite-hair-studio/himayathnagar/telephone-email-address-reviews/25450.html

Multiple courts in the world have ruled that website owners are not liable for user-generated content, even when such content is moderated or specifically approved for publication. Here are links to just a few examples - laws, judgements, cases and reports:

http://www.techdirt.com/articles/20060606/0323235.shtml
http://www.paed.uscourts.gov/documents/opinions/06D0657P.pdf
http://en.wikipedia.org/wiki/Section_230_of_the_Communications_Decency_Act
http://codes.lp.findlaw.com/uscode/47/5/II/I/230
http://www.techdirt.com/articles/20030624/1929222.shtml

It has been noted that if a court were to ask a site to remove a comment by a user since the comment portrays the product or service of the business in poor light, that can result in every experience narrating dissatisfaction posted about every business in the country on the Internet becoming liable to be taken down (since a court judgement can become a precedent / the law for that jurisdiction), resulting in the end of a fundamental feature/utility of the Internet - sharing of information. It is therefore quite arguable, from global experiences, that when such issues ultimately reach the highest courts, the freedom of speech on the Internet would be retained.

fullhyd.com strongly supports the efforts of the Cyber Crime authorities in Hyderabad in tackling issues on the Internet, and supports experts on cyber law, NGOs, other leading websites etc. who argue for free speech on the Internet. We also track ongoing cases, staying abreast of the latest stands on these issues so as to act completely in accordance with the law of India.

We are constantly trying to keep fullhyd.com clean, and we do what we can to help all businesses that use our site to interact with customers to improve their services.

Last updated on September 10, 2012.
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